Shipping & Wrapping

1. Shipping Charges

We deliver worldwide!

For local (Malaysia) orders, we provide FREE shipping for all purchase of RM100 and above. FREE shipping to Singapore & Indonesia for all purchase of RM150 (~49 SGD / ~519k IDR) and above!

For international orders, a flat shipping fee is charged for each country. Please refer to the following:

Delivery Charges & Details

Location / Country

Delivery Charges

Delivery Time*

West Malaysia (Express)

FREE for purchase of RM100 & above.

RM7 for purchase below RM100

1 - 3 business days

East Malaysia (Express)

FREE for purchase of RM100 & above.

RM7 for purchase below RM100

3 - 8 business days

Singapore (Express)

FREE for purchase of RM150 (~49 SGD) & above.

RM20 (Up to 500gm) for purchase below RM150

5 - 8 business days

Indonesia (Standard)

FREE for purchase of RM150 (~519k IDR) & above. 

RM21 (Up to 500gm) / RM33 (Up to 1kg) for purchase below RM150

7 - 10 business days

Australia (Express)

RM75 (Up to 500gm) / RM98 (Up to 1kg)

4 - 7 business days

United States (Express)

RM129 (Up to 500gm)

4 - 7 business days

United Kingdom (Express)

RM99 (Up to 500gm)

4 - 7 business days

*Delivery time might be delayed due to global Covid-19 outbreak.

For international orders to other countries, please enquire within at admin@daintyco.com.

Note: Please note that the packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Malaysia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.

 

2. Same Day Delivery

We offer local delivery within the same day for orders made before 12pm (selected areas in Klang Valley only). Orders will be delivered between 10am - 6pm (with no specific timing) with runner services such as Lalamove, Grab, Zepto or other services. 

At check out, please select Shipping > Local Delivery > Select Delivery Date. Delivery charges will be auto calculated at check out.

 

3. How long will it take for my order to be delivered?

As each item is monogrammed by hand manually, we will process your order within 1-2 days and will be dispatched within the next 24 hours. 

Please refer to delivery timing as above.

 

4. Who do you ship with?

We ship our orders via courier services such as Pgeon, J&T, Poslaju, Aramex, Teleport and etc. to deliver to your doorstep.

An email notification of your tracking number will be sent to your email. You may track or trace your parcel at the respective website.

Note: The shipment of the parcel may require signature on delivery. To ensure that you receive your parcel on time, please ensure someone is at the specified address between 9am – 5pm, failing which the courier service may leave a card at your place / drop you a message for re-delivery.

Please head over to your collection centre as specified on the card within 7 working days, failing which the courier services will return the parcel to us. An additional shipping charge will be imposed on the second shipment.

 

5. Wrapping

All of our products will come with our complimentary signature packaging which includes a dust bag, gift box and a complimentary greeting card of your choice, making this a great choice of gift for you or your loved ones! Rest assured that our Dainty’s packaging will come with an additional layer of bumper wrap to protect the package during the shipment process. 

 

6. What if my parcel is returned to Dainty?

In the event you missed the delivery of your parcel, please ensure you head over to the nearest collection centre as specified on the card within the time frame given (normally 5 to 7 days). 

You may email us at admin@daintyco.com to arrange for self-collection or re-delivery. You will be charged a shipping fee for the re-delivery.