Shipping & Wrapping
1. Shipping Charges
We deliver worldwide! We provide FREE express shipping for all local orders (Malaysia) of RM100 and above.
For international orders, a flat shipping fee is charged for each country and it will be send via Standard Malaysian Registered Mail for most countries which will take 10-14 working days.
Within Malaysia - RM7 (WM) / RM10 (EM)
Singapore - RM20
For international orders, please enquire within at email@example.com
2. How long will it take for my order to be delivered?
We will process your order within 2-5 days and will dispatched within the next 24 hours.
You will receive your items within the next 1-2 days (Pos Laju) / 10-14 days for international orders.
3. Who do you ship with?
We ship our orders via Pos Laju or Gdex, with an email notification of your tracking number sent to your email. You may track or trace your parcel at the respective website.
The shipment of the parcel would require signature on delivery. To ensure efficiency, please ensure someone is at the specified address between 9am – 5pm, failing which Pos Laju or Gdex will leave a card at your place.
Please head over to your collection centre as specified on the card within 7 working days, failing which Pos Laju or Gdex will be return the parcel to us. An additional shipping charge will be imposed on the second shipment.
4. Do you offer international shipping?
We ship internationally via Pos Laju or DHL for a fast and reliable service.
For shipping fee, please inquiry within at firstname.lastname@example.org
Please note that the packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Malaysia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
All of our products will come with our complimentary signature packaging which includes a premium dust bag, a Dainty gift box and a selection of greeting card of your choice, making this a great choice of gift for your loved ones, or even yourself! Rest assured that our Dainty’s packaging will come with an additional layer of bumper wrap to protect the package during the shipment process.
6. What if my parcel is returned to Dainty?
In the event you missed the delivery of your parcel, please ensure you head over to the nearest collection centre as specified on the card within the time frame given (normally 5 to 7 days).
You may email us at email@example.com to arrange for self-collection or re-delivery. You will be charged a shipping fee for the re-delivery.